Last Updated: 21 July 2026
At Straits Scholar Advisory PLT, we are committed to providing quality educational books and excellent customer service. If you are not satisfied with your purchase, please review our Refund & Return Policy below.
1. Eligibility for Returns
Customers may request a return if:
- The wrong product was delivered.
- The product was damaged during delivery.
- The product has manufacturing defects.
- The product received is significantly different from the product ordered.
Return requests must be submitted within 7 calendar days from the date the product is delivered.
2. Conditions for Returns
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned with its original packaging.
- Include all accessories, inserts, or complimentary items (if applicable).
- Be accompanied by proof of purchase (order confirmation or receipt).
We reserve the right to reject returns that do not meet these conditions.
3. Non-Returnable Items
We do not accept returns or exchanges for:
- Products damaged due to misuse or improper handling by the customer.
- Products showing signs of use, writing, marking, or alteration.
- Products with missing parts or damaged packaging caused after delivery.
- Clearance, promotional, or sale items (unless defective).
- Gift cards or vouchers (if applicable).
4. Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
Once verified, we will arrange a replacement or refund at no additional cost.
5. Refunds
Approved refunds will be processed to the original payment method used during the purchase.
Refund processing times are typically:
- 7–14 business days after approval, depending on your payment provider or financial institution.
Shipping fees are generally non-refundable unless the return is due to our error or a defective product.
6. Order Cancellation
Orders may be cancelled only before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled. Customers may instead request a return in accordance with this policy after receiving the product.
If an order is successfully cancelled before shipment, a full refund will be issued.
7. Return Shipping
If the return is due to:
- Our error,
- An incorrect item sent, or
- A defective product,
we will bear the return shipping cost.
For all other approved returns, the customer is responsible for the return shipping cost.
We recommend using a trackable courier service, as we are not responsible for returned parcels that are lost or damaged during transit.
8. Inspection of Returned Products
All returned products will be inspected upon receipt.
If the returned product meets the conditions stated in this policy, we will process the replacement or refund accordingly.
If the returned product does not meet the eligibility requirements, it may be returned to the customer at the customer’s expense.
9. Failed Delivery
If an order is returned to us because of:
- An incorrect delivery address,
- Failure to collect the parcel,
- Repeated unsuccessful delivery attempts,
the customer may be required to pay the additional shipping charges for reshipment.
Refunds for failed deliveries may be subject to deduction of shipping and handling costs.
10. How to Request a Return or Refund
To request a return or refund, please contact us with the following information:
- Order Number
- Customer Name
- Contact Number
- Reason for the request
- Photos of the product (if applicable)
Contact Information
Straits Scholar Advisory PLT
Registration No.: 202604001570
7th Floor, CW-2, GMBB
No. 2, Jalan Robertson
Bukit Bintang
50150 Kuala Lumpur
Malaysia
Email: info@straitsscholar.com
Phone: +6014=7168368
11. Changes to This Policy
We reserve the right to amend this Refund & Return Policy at any time without prior notice.
The latest version will always be published on this website.